Terms of service

Vecino is a service of Signal Defense Inc. Contact: hola@hellovecino.com.

Last updated: October 16, 2026.

Scope and acceptance

These terms describe our website services. A paid project begins only when you accept a written quote or agreement; visiting this site or sending an inquiry does not purchase a service. The accepted quote defines scope, deliverables, fees and timing. If a quote expressly changes these service terms, that agreed provision applies to the project, subject to applicable law.

What we do

We design new websites, migrate eligible existing websites, and provide hosting and content updates within an agreed scope. A migration can preserve your existing look and content or include an agreed redesign. The work, price, language coverage and schedule for your site are in the quote you accept.

Your content

Your text, photos, logo and domain stay yours. You confirm you have the right to use the content you give us. We won’t add content you haven’t seen: before a change goes live, we send you a preview or describe it, and publish it when you say yes.

After full payment for the project, you own the customer-specific site code we create for you. We retain our reusable template code and grant you a perpetual license to use, modify and host it as part of your site, including with another provider. Third-party software, fonts and assets remain subject to their own licenses. Your existing content and domain remain yours throughout. You authorize us and our service providers to use your supplied materials only as needed to perform the agreed work; public portfolio or case-study use requires separate permission.

Payments

Payments go through Stripe, as set out in your quote (for example, a deposit to start and the rest before your domain switches to the new site). The care plan is billed monthly. Before payment, the accepted quote must specify payment dates, applicable taxes and third-party costs, included edits and limits, any handoff fee, and how cancellation, unfinished work, deposits and refunds are handled. Extra work or charges require your agreement; these terms do not make every payment non-refundable.

Care plan and leaving

• The care plan is month to month. Cancel by emailing hola@hellovecino.com with 30 days’ notice. We confirm the effective end date and final billing under your accepted quote. The 60-day content-deletion period starts on that effective end date, not the day you send notice.

• When you leave, we provide the customer-specific source code, static build, deployment instructions and account inventory: your website’s files, your domain access where we manage it (we assist with unlocking and transfer codes, or DNS changes, subject to registrar rules and your authorization) and a list of your accounts. We never hold your site or your domain hostage.

• Registrar transfers may be restricted during the first 60 days after registration or a prior transfer, and after certain changes of registrant. Other registrar restrictions may apply. Where permitted, we help with DNS changes while a transfer is restricted.

• Shared form delivery, edits, monitoring and other managed services end with the plan. Static files alone do not include these hosted services. Handoff instructions identify replacements and required customer accounts; third-party services and licenses remain subject to their providers’ terms. Download and verify your handoff before our 60-day deletion deadline.

Text messages and WhatsApp, if enabled

Our current support channel is email. SMS and WhatsApp are not active. Before launching either channel, we will provide its enrollment notice and test its consent, help and opt-out handling.

Program: Vecino website updates. If enabled, this optional program sends replies to change requests, preview links and publication confirmations. Providing a phone number or accepting a quote does not enroll you. We obtain separate, recorded consent for each applicable channel. Messaging consent is not a condition of purchasing website services.

• Message frequency varies with your requests.
• Message and data rates may apply.
• For an enabled SMS program, reply STOP to unsubscribe or HELP for help. One non-promotional confirmation may follow an opt-out; no further messages will be sent without renewed consent. WhatsApp enrollment will specify its opt-out method. You may also contact hola@hellovecino.com.
• Carriers are not liable for delayed or undelivered messages.
• Our privacy policy (Privacy policy) explains how we handle your number.

What we promise, and what we don’t

• We target a Lighthouse mobile performance score of at least 90 at launch under the agreed test conditions. Scores can vary with content, third-party services and test conditions. Hosting, maintenance and any backup arrangements are defined in your accepted quote; we do not guarantee uninterrupted service or absolute security.
• We can’t promise search rankings, calls or sales, and we’re not responsible for services we don’t run (your old host, your registrar before transfer, ordering platforms, Google Business Profile).
• To the extent permitted by applicable law, our total liability arising from the services is limited to the fees you paid us in the 12 months before the claim. This does not exclude or limit liability or rights that cannot lawfully be excluded or limited.

Changes

If we change these terms, we’ll post the new version here with a new date and tell current customers by email at least 30 days before changes that affect them take effect.

Governing law: these terms are governed by the laws of the State of Delaware.