Privacy policy

Vecino is a service of Signal Defense Inc. Contact: hola@hellovecino.com.

Last updated: October 16, 2026.

Scope and current service

This policy covers our website, inquiries and website services. Our current contact channel is email. SMS and WhatsApp support are not active; the messaging provisions below apply only if we launch those channels and you separately opt in.

Information we handle

• Website inquiries: the name, email, business details, optional phone number and message you choose to send. The site’s inquiry controls prepare an email or copy text; they do not submit a message automatically. Your selections stay in the page until you use your email application or clipboard.
• Business prospects: public business website addresses, contact details and website assessment findings used to identify businesses our services may help. Public availability does not enroll anyone in SMS or WhatsApp. You can ask us to stop outreach.
• Hosting: Cloudflare processes technical request information, such as IP addresses and request details, to deliver and protect the site. Our marketing pages do not include analytics beacons or advertising trackers.
• Customer projects: website content, contact details, project instructions and billing references needed for the agreed work. Do not send passwords, payment-card details or sensitive personal information in an inquiry.
• Customer websites: analytics and third-party features depend on the customer’s agreed configuration. Where Cloudflare Web Analytics is enabled, it measures usage without analytics cookies. A customer website’s own privacy notice describes its features. A form on a customer site may forward your submission to that business; its handling of the resulting email is subject to its own policy.

How we use information

We use information to assess prospective business websites, respond to inquiries, prepare quotes, deliver agreed website work, handle support, protect the service and meet applicable obligations. We do not sell personal information or share it for third parties’ own advertising.

Providers and disclosures

Cloudflare provides hosting and email forwarding. Google/Gmail hosts our shared inbound mailbox, and Zoho handles outreach email. For customer work, applicable providers may include Stripe for payments. We use AI tools from OpenAI and Anthropic to assist with business operations and project work. When our team uses a connected assistant to review inquiries or prepare replies, relevant email content is processed by that AI provider. The website itself only prepares an email; it does not send your inquiry to an AI provider. Our team reviews AI-assisted replies and project content before sending or publication.

If SMS or WhatsApp support is enabled, Twilio and/or Meta will process the information needed to deliver those messages. Providers process data under their applicable service terms and privacy policies. We may also disclose information when legally required or necessary to protect legal rights and service security. Payments made through Stripe are processed by Stripe; do not email card details to us.

SMS and WhatsApp, if enabled

Providing a phone number or buying a service is not by itself consent to SMS or WhatsApp messages. We obtain separate, recorded consent for the relevant channel before sending service messages. Message frequency varies; message and data rates may apply. The enrollment notice will explain how to withdraw consent and get help.

We do not share mobile information or messaging consent with third parties or affiliates for their own marketing or promotional purposes. Delivery providers may process information necessary to deliver the messages and support consent and opt-out handling.

Retention

Our retention rules are:

• Raw owner messages and email edit requests: no more than 90 days from receipt. Completed website changes are part of the website, not the original message.
• Customer website content in systems we control: deleted within 60 days after the effective service end date, following handover.
• Inquiry correspondence: kept only as long as needed to answer and follow up, with a 90-day limit for raw message contents.
• Prospect contact and assessment records: only while relevant to evaluating or following up a business opportunity. We remove records no longer needed, retaining minimal suppression information to honor a no-contact request.
• Account, transaction and legally required records: retained for the applicable business or legal obligation. Minimal consent and suppression records may be retained to demonstrate permission and honor requests not to be contacted; these need not contain the original message text.

Deletion applies to copies we control, including working files and retained copies. It cannot delete a recipient’s independent copies or records a provider must retain under its own legal obligations. Contact us if you have a deletion request.

Your choices and security

Email hola@hellovecino.com to request access, correction or deletion, or to stop outreach. We may verify the requester’s identity before disclosing or changing information. We use reasonable safeguards, but no transmission or storage system is completely secure.

Changes

We will publish updates here with a revised date and notify current customers of material changes affecting their information.